I have an idea for an entryDNS feature, who can I tell about it?

We’d love to hear your idea. Please send an email to support@entrydns.net or use our contact form.

Why do you have a registration fee?

From January 2016 we introduced a one-off registration fee for all users of entryDNS.
This helps us track our users as necessary to help combat potential and actual abuse of our terms of service.
It's proved to be a highly effective means to keep entryDNS free from malware suppliers, spammers etc. which in turn means that our systems are now rarely blacklisted by other ISPs.

What support can I expect?

We always do our best to answer all questions and address suggestions!
We commit to respond fully to "Pro" users support requests within 24 hours max, and generally quite a bit faster.
We prioritise support requests from "Pro" users, allowing them to queue jump if/when we're busy .

How can I contact you if I have a question?

What are your Company Information, Refund Policy and Payment details:

May I have an invoice for my purchase(s)?

We do not issue formal invoices - for amounts such as $10 or $20 our transaction receipt(s) should suffice.
If your organisation insists on a formal invoice then we will supply one but reserve the right to charge a pre-paid admin fee of $25 (which will then be added to the paid amount shown).
We are able to offer our services at the current rates because we focus our efforts on products and support, and minimise bureacracy!

Are you independently rated/monitored?

Yes, you can find constantly updated performance metrics for many DNS service providers online.
Here's a link to our entry at DNSPerf.

What are your name servers?

What is a token?

A token is an automatically generated string of random characters (unique to entryDNS) which can then be used to modify your records using the methods below...
Once you've registered and set up some records you'll be able to view your unique token(s).
"Basic" users have tokens assigned for each of their 'A' records, "Pro" users will have tokens assigned for all 'A' and 'AAAA' (IPv6) records.

How can I update my domain record dynamically?

Follow these instructions for the most common operating systems and devices:

Linux Mac OS X Windows
DD-WRT Draytek Synology
Or use the following shell commands: With IPv4 or IPv6 specified:
curl -k -X PUT -d "ip=IP" https://entrydns.net/records/modify/TOKEN
With IP automatically computed from request origin (only applicable to IPv4 addresses):
curl -k -X PUT -d "" https://entrydns.net/records/modify/TOKEN
You can also send GET requests over https.
With IPv4 or IPv6 specified:
https://entrydns.net/records/modify/TOKEN?ip=ip.ad.dr.ess
With IP automatically computed from request origin (only applicable to IPv4 addresses):
https://entrydns.net/records/modify/TOKEN

What domain record types do you currently support?

SOA, NS, A, CNAME, AAAA, MX, TXT, SRV

Can I set individual TTL for each record?

Yes, you certainly can.

What is a minimum TTL for a domain record?

60 seconds

Do you offer domain names?

For "Basic" users, we offer free subdomains on our entrydns.org domain in the form of yourname.entrydns.org.
"Pro" users also have a choice of using any of the following domain names (and we may well add more in future - please contact us with your suggestions!):

What is the difference between the "Basic" and "Pro" versions?

What is entryVPN?

entryDNS "Pro" users can now take advantage of using our VPN servers to stay less visible on the web.
Our servers are based in Germany and US, and more regions will be available soon. We reserve the right to share all user data with bona-fide law enforcement agencies upon request but will never share your internet usage data for any other purposes.
To get started, create your account credentials in the right hand side tab of entryVPN page and use it with one of the recommended OpenVPN clients. Follow the relevant instructions to configure your device.
Reasonable usage policy applies: You may use your account with up to 3 devices and not exceed 1TB data transfer per month.

What is DNSSEC?

DNSSEC controls are available to "Pro" users. DNSSEC is a hierarchical system which uses a public/private key pair to authenticate the integrity of DNS records to combat forgery. It is a complex subject and we advise you to be sure you really need it before enabling DNSSEC for your domain. You can find more information on the ICANN website.
Your registrar must support DNSSEC for you to be able to use this feature correctly. List of registrars who state they support DNSSEC.
Use DNSSEC Analyser, Chrome Plugin or Firefox Plugin to ensure your setup is working correctly.

What are Vanity Nameservers?

entryDNS "Pro" users have an option to set up vanity nameservers with one click. Once activated, your domain records will be reconfigured in the following format: ns1.yourdomain.tld - ns4.yourdomain.tld.
You must then immediately change your domain's nameservers to match at your registrar, otherwise your records will stop working.
Changes may take up to 72 hours to take effect depending on your registrar. We have no control over that and cannot take responsibility for any down time arising.